Many companies are migrating back to the office with some employees still working remotely on either a full-time or part-time basis. And, with concerns of a second wave of the virus looming, remote work may very well be the reality for the foreseeable future. Whether...
Companies frequently struggle to identify the skills that their system and their workers need. Often, they rely too much on what is lacking rather than what is essential – which sometimes causes gaps in their policies and structures. That is why...
It’s no longer enough for brands to just help customers finish their transactions in the age of e-commerce and social media. Nowadays, brands must be more proactive in the customer journey and build connections with their consumers through personalized customer...
With the COVID-19 pandemic putting in-person activities on hold, sales professionals now face the challenge of engaging with customers in a virtual environment. While many companies still believe that in-person meetings are key to creating stronger customer...
by Mark Marone | February 20, 2021 Human Resources and Learning & Development functions are increasinglyadopting AI and automation to improve and personalize service delivery while reducing time-consuming, routine administrative work. Because these areas focus...
by Joe Hart | October 8, 2020 Many companies are migrating back to the office with some employees still working remotely on either a full-time or part-time basis. And, with concerns of a second wave of the virus looming, remote work may very well be the reality for...
