It’s no longer enough for brands to just help customers finish their transactions in the age of e-commerce and social media. Nowadays, brands must be more proactive in the customer journey and build connections with their consumers through personalized customer...
With the COVID-19 pandemic putting in-person activities on hold, sales professionals now face the challenge of engaging with customers in a virtual environment. While many companies still believe that in-person meetings are key to creating stronger customer...
by Mark Marone | February 20, 2021 Human Resources and Learning & Development functions are increasinglyadopting AI and automation to improve and personalize service delivery while reducing time-consuming, routine administrative work. Because these areas focus...
We live in a world that is more connected than ever, from technological advancement to cultural diversity. Various parts of the globe have slowly evolved into melting pots and embraced cultures beyond their own. So, it is vital for companies to be well-versed in...
by Mark Marone | September 24, 2020 Competition for talent remains high and there’s no easy fix: Employee turnover was at an all-time high before Covid-19, yet mobility still reins large Employee experience programs focused on amenities and gimmicks aren’t the...
by Mark Marone | April 29, 2020 | 10 min Read As a manager you know that people depend on you — and you’re working hard. But do you ever feel like you could — or should — be doing a better job of engaging your teams? If so, read on because this blog provides:•...
