In a perfect world, unicorns would roam the woods, rainbows would cover the skies, chocolate would have no calories and there would be no conflict. Sadly, the world is not perfect, and managers are required to be skilled in managing conflicts between associates, subordinates, and even their own peers. By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a good manager can become adept in managing conflict and resolve the strife without ever having to draw his sword.
Learn to recognize your own anger triggers and ways to address them confidently. An effective manager is able to insert himself into the conflict situation and address each party while staying positive. The manager should also be able to analyze methods for resolving conflict that leave valuable relationships unscathed.
If conflict can be resolved before it’s ever given the opportunity to escalate, then productivity will flourish and morale will remain high. Prompt and efficient conflict management has a positive effect on the bottom line. And of course, it’s always nice to avoid bloodshed.