Managing Conflict in the Workplace

In a perfect world, unicorns would roam the woods, rainbows would cover the skies, chocolate would have no calories and there would be no conflict. Sadly, the world is not perfect, and managers are required to be skilled in managing conflicts between associates, subordinates, and even their own peers. By listening empathetically, asking pertinent questions, evaluating the personalities involved, and determining the appropriate level of intervention, a good manager can become adept in managing conflict and resolve the strife without ever having to draw his sword.

Class Format
3-hour workshop

What you’ll learn

This live online training course on team conflict resolution strategies will teach you to diagnose adverse situations in the workplace before it intensifies, apply appropriate conflict resolution techniques to specific situations, and remain steadfast under fire. The work of conflict resolution starts with the manager, and being able to figure out the root causes of these conflict while remaining cool, calm and collected during these situations.

Learn to recognize your own anger triggers and ways to address them confidently. An effective manager is able to insert himself into the conflict situation and address each party while staying positive. The manager should also be able to analyze methods for resolving conflict that leave valuable relationships unscathed.

Why you want to learn it

Conflict is usually the result of opposing viewpoints, but if you consider it as a natural sharing of ideas, it can be beneficial. With a clear understanding of the issues and the personalities involved, a good manager can resolve a conflict quickly and effectively. A happy workplace is a healthy workplace!

How it will help you

If conflict can be resolved before it’s ever given the opportunity to escalate, then productivity will flourish and morale will remain high. Prompt and efficient conflict management has a positive effect on the bottom line. And of course, it’s always nice to avoid bloodshed.


Enrolling for a group? Get in touch with our team to know more!

Funding Support Available

For more information, click here.

NTUC Union Training Assistance Program (UTAP)

Write to or call (65) 6220 3836 for more information.